Frequently Asked Questions
Is your company licensed and is your team well-trained?
Yes and yes. We have applied for the required business permit from the city and state government. We have the documentation posted in our office for verification. You can also visit our website to view all our certification. Everyone in our team has undergone thorough and professional training. They have also garnered experience through our years of service. In addition, we allow our previous and current customers to evaluate and critique the quality of our services. This enables us to become aware of our shortcomings, in turn enabling us to make the necessary improvements.
How fast is the response of your emergency team?
Whether it is an emergency or not, our team is always ready to provide services to our customers. We operate day and night. You can give us a call any time of the day, and we promise to rush to your location as soon as we receive your call. We also manage our time; therefore, avoiding congested schedules and appointments. Our hotline is open 24/7 for emergencies. We also monitor our online message platform.
What is the basis of the customer payment?
We base the total sum of every payment on the scope of the work done. It is also calculated based on the resources and materials used. In addition, installation, repair, and replacement services vary from each other, since installation is the most expensive of all. No worries, though. We don’t charge exorbitantly high fees, since we mostly utilize manual services rather than machineries.
What is the method of payment?
We require a 40% deposit after our consultation with our customers. After that. we collect the full payment once our work has been inspected. We also offer refunds for service cancellations at the last minute.
How long does it take for a full service to be completed?
This depends on the service you are availing of. The installation of new garage doors mostly take more time compared to their repairs and maintenance. However, we always calculate the ETA before engaging in our work, so we can inform our customers about it.
Can I choose the brand of products to be used for the services?
Of course, we help our customers pick out the best brands for their specific request. We also suggest the brands we prefer.
Do you cover for the damage in the parts that you provide?
Yes, we are prepared to pay for or deduct the amount equivalent to the damage from the sum total that you have to pay. Our refund system is flexible.
Do you do follow up maintenance?
We keep a record of all the services we have provided to our customers, as well as the type of service, the materials used, and the date of service. This way, we are able to keep track of your garage door maintenance needs.
Which type of panel is advisable?
Wood, metal, and aluminum all have their own perks. It really lies on the process of installation and the materials used.
Do you provide garage door repair lectures?
We do so on scheduled dates. Our expertise is for us to conduct our business well and for it to be shared with our customers so that they can do their own basic maintenance work.